Privacy Policy

General Information

eGrove Systems Corporation and its subsidiaries (“eGrove”)—including affiliates, service providers, and business partners—collect certain information from users who interact with eGrove’s websites and services. This includes Websites and content, Services (Elite Site Optimizer, Elite mCommerce, and Module Bazaar), Platforms (eCommerce systems, web services, and mobile applications), and User Interactions (customer support inquiries, product-related queries, and participation in user events). By using eGrove’s websites, platforms, or services, you consent to the collection, use, and handling of your personal data as described in this Privacy Policy. If you are located in the European Economic Area (EEA), your continued use of these services constitutes your agreement to the terms outlined herein, in compliance with applicable data protection regulations.

Personal Information of Our Customers’ Clients and Employees

Egrove collects information under the direction of our customers and has no direct relationship with the individuals whose personal data it processes on behalf of such customers. When we provide service to our customers, in some instances, we process personal information about their clients or employees on their behalf. In these situations, our customers determine the purpose for which client information is processed.

For information on how to access or correct your personal data, please refer to the privacy policy of the specific eGrove customer to whom you initially submitted your information.

eGrove may transfer personal data to trusted third-party service providers who assist in delivering our services. All such data transfers are governed by our service agreements with customers, which include appropriate provisions for onward transfers to additional third parties where applicable.

eGrove respects your right to access your personal information. If you wish to access, correct, amend, or delete any personal data, you may contact eGrove directly. We will respond to such requests within the timeframes required by applicable laws and regulations.

We retain personal data processed on behalf of our customers only for as long as necessary to fulfill the purposes for which it was collected, including the provision of services as directed by our customers. Additionally, eGrove may retain personal information as necessary to comply with legal obligations, resolve disputes, and enforce contractual agreements.

Scope

This Privacy Policy applies to personal information and other data collected by eGrove Systems Corporation, its affiliates, and service providers from or about users of eGrove’s websites, service offerings, web services, mobile applications, and related interactions (such as customer support inquiries, product inquiries, and participation in user events or conferences).

Unless explicitly stated otherwise, this Privacy Policy does not apply to other products or services offered by eGrove, nor to information collected through other means—whether online or offline—or for purposes unrelated to those described herein.

Personal Information

For the purposes of this Privacy Policy, personal information refers to any data that can be used to identify you as an individual, either directly or indirectly. This includes, but is not limited to, your name, mailing address, telephone number, instant messaging identifiers, website addresses, email addresses, usernames and passwords, online identifiers, device-related information, billing and transaction details, credit card or other financial information, contact preferences, and other similar information that can personally identify you.

Personal Information We Collect

eGrove, along with its associates and service providers, may collect, store, and process personal information and other related data from or about you in various ways. This may occur when you use eGrove websites or service offerings to place orders for products or services, purchase products, or subscribe to our services. We also collect information when you request details about our offerings, subscribe to marketing or support materials, or download eGrove software, third-party software, or open-source software (“Software”) from our websites.

Additional personal information may be collected when you enter a contest, respond to promotional campaigns, or register for a secure extranet site to access Software or service offerings, along with any associated content, support, or training materials. If you choose to use our referral service to share information about our websites, products, services, or mobile applications, we may request the name and email address of the person being referred.

Furthermore, we may collect supplementary information related to your interaction with our websites and services. This may include data about your computer or device, such as the operating system, browser type, geographic location, and details about how you use and navigate our websites.

How We Use The Information We Collect

A. eGrove, along with our affiliates and service providers, may use the personal and other information we collect from you in various ways, including but not limited to:

1. Providing services, delivering products, and offering customer support; 2. Billing you for service offerings; 3. Verifying your identity; 4. Fulfilling our contractual and legal obligations; 5. Enforcing our rights under any contracts entered into between you and eGrove; 6. Communicating information related to eGrove websites, service offerings, web services, mobile applications, and other interactions (e.g., customer service inquiries, product inquiries, user conferences, etc.); 7. Improving our websites, web services, service offerings, mobile applications, and other interactions; 8. Contacting you to participate in surveys for marketing or quality assurance purposes; 9. Sending promotional communications, including referral invitations via email; 10. Fulfilling service offering obligations and as otherwise described at the time of information collection; 11. Preventing fraud, complying with legal requirements, and for other lawful purposes; and 12. For any other purpose with your explicit consent.

B. To support the purposes described in this Privacy Policy, information collected by eGrove, our affiliates, or our service providers—whether through eGrove websites, web services, service offerings, mobile applications, or other interactions (e.g., customer service inquiries, product inquiries, user conferences, etc.)—may be combined with or supplemented by information obtained from other online or offline sources, including business partners and service providers.

C. We may occasionally send you push notifications to inform you of upcoming events, offers, or promotions. If you wish to opt out of these communications, you may do so at the device level. To ensure accurate delivery of notifications, we may collect limited device-specific information such as your operating system and user identification details.

D. eGrove reserves the right to reject any service, product, or offering that does not comply with our domain or content policies. We will not analyze or provide services for websites that violate these policies. Specifically, the following are prohibited:

1. Domain names associated with pornographic content; 2. Domain names associated with political content; 3. Websites or domain names containing offensive language.

Collection Of Information Using Cookies And Other Tools

Data Collection and Tracking Technologies

eGrove may collect and log information about your interaction with our Websites, Web Services, Service Offerings, mobile applications, and other interactions (e.g., customer service inquiries, product inquiries, user conferences). This information may include, but is not limited to:

Your Internet Protocol (IP) address
Internet domain name
Web browser and operating system used
Pages or files accessed
Time spent on each page or file
Date and time of visits
Click-stream data

This data may be collected automatically through log files and web beacons to help us analyze usage trends in aggregate and manage our digital services effectively.

eGrove and its partners also use cookies and similar technologies to analyze trends, administer the website, track user navigation, and gather demographic information about our user base. These tools enable us to understand better how users interact with our services and improve the overall user experience.

You have the option to control the use of cookies at the individual browser level. However, please note that disabling cookies may impact your ability to use certain features or functions of our website or services.

Additionally, we may use cookies and other electronic tracking tools placed by third-party service providers to:

Measure the effectiveness of our advertising campaigns
Collect data to understand better which products and services are most relevant to users.
Determine user preferences regarding advertising content.

While these third-party providers collect data on our behalf, eGrove retains control over how this data is used and restricts its usage accordingly.

If you wish to opt out of interest-based advertising, you may contact us using the email address provided in this Privacy Policy or follow the opt-out instructions included in our communications.

Mobile Analytics

We also utilize mobile analytics software better to understand the performance and usage of our mobile applications. This software may collect information such as:

Frequency of app usage
Events occurring within the app
Aggregated usage statistics
Performance metrics
The source from which the application was downloaded

Importantly, we do not link the information collected through mobile analytics to any personal data you submit within the mobile application.

Sharing Your Information

eGrove may share non-personal information (such as anonymous or aggregated data) without restriction.

We may share your personal information, as outlined in this Privacy Policy, with our service providers, affiliates, vendors, and other business partners as necessary to:

1. Deliver the eGrove websites, web services, products, or service offerings you request; 2. Respond to your inquiries regarding our software or service offerings; or 3. Otherwise, support your business needs.

If you choose to opt out of the sharing of your information with these third-party service providers for the above purposes, please note that we may be unable to provide the requested websites, web services, products, service offerings, mobile applications, information, or support.

Third-party service providers and suppliers who receive your personal information are authorized to use it solely for the purposes for which it was provided or as otherwise required or permitted by applicable law.

Please be aware that, unless otherwise required by law or a specific agreement, eGrove is not responsible for the privacy practices, misuse of personal information, or content of third-party websites. We encourage you to review the terms of use and privacy policies of any third-party sites you may visit to understand how they handle your information.

Sharing Personal Information Across Country Borders

a. We may disclose your personal information, including across international borders, under the following circumstances:

1. We may disclose your personal information to our subsidiaries, affiliates, and global offices, as necessary to support our operations and provide our services effectively. 2. We may disclose your personal information to comply with applicable laws or in response to legal processes, such as subpoenas, court orders, law enforcement requests, or government inquiries. 3. We may disclose information in connection with legal, regulatory, or administrative proceedings, such as litigation, arbitration, mediation, investigations, or adjudications. 4. If eGrove believes in good faith that such disclosure is necessary to provide our services or to protect the rights, property, interests, or safety of our business, employees, partners, customers, or others. 5. In the event of a proposed or actual merger, acquisition, sale, or other transfer involving eGrove or any of its assets or business divisions, eGrove may disclose your personal information. 6. To enforce the terms of any agreement you have with eGrove. 7. To detect, prevent, or address fraud, security issues, or other criminal or unlawful activities. 8. For any other purpose disclosed at the time your information is collected. 9. If applicable law permits or requires it, eGrove will use your information for such purposes. 10. We only collect your personal information with your explicit consent.

b. Where required, eGrove utilizes European Union Standard Contractual Clauses (also known as Model Clauses) to ensure adequate protection for personal data transferred internationally, particularly for users and customers located within the European Union.

c. eGrove does not share, sell, trade, or lease your personal information to third parties, except as described in this Privacy Policy or as permitted by applicable laws.

Marketing Choices, Access to Your Personal Information, and Data Retention

Your Marketing Choices:

Providing personal information to eGrove is voluntary. However, choosing not to provide requested information may prevent you from completing certain activities or receiving specific benefits.

You may opt out of receiving promotional communications from eGrove at any time by:

Following the unsubscribe instructions included in the email or communication you receive, or
Contact us through the methods provided in this Privacy Policy.

We will process your request within a reasonable timeframe, and in any case, no later than 10 business days for email communications.

In jurisdictions where required by law, eGrove will obtain your opt-in consent before sending promotional emails or making marketing calls. Please note that this opt-out does not apply to transactional or service-related communications, which are necessary as part of your service relationship with eGrove and may still be sent unless you cancel the associated services.

Access to Your Personal Information

eGrove is committed to maintaining the accuracy of your personal information. We employ appropriate technologies, management practices, and policies to uphold data integrity.

You have the right to access your personal information, subject to applicable laws and regulations. We make reasonable efforts to provide online access to your information and to enable you to correct, update, delete, or transfer it. To protect your privacy and security, we may verify your identity before fulfilling such requests.

Upon request, we will confirm whether we hold your personal information and will respond to access or correction requests in a reasonable timeframe. Requests may be subject to certain limitations or conditions as permitted or required by applicable law.

Data Retention

We retain your personal information for as long as your account remains active or as necessary to deliver eGrove websites, web services, products, service offerings, or mobile applications

If you wish to cancel your account or request that we stop using your personal information, please contact us via the channels outlined in this Privacy Policy.

Even after your account is cancelled or your information is no longer actively used, we may retain it to:

Comply with legal or regulatory obligations,
Meet ethical or record retention requirements, or
Fulfill other lawful business needs.

Any request to delete personal information is subject to these obligations and applicable legal restrictions.

Security of Your Personal Information

Data Security

eGrove implements a range of administrative, technical, and physical safeguards designed to protect your personal information from accidental loss and unauthorized access, disclosure, use, alteration, or destruction. These safeguards include, but are not limited to:

1. Computer and network security controls (e.g., firewalls, intrusion detection systems, anti-virus software, and network monitoring); 2. Secure buildings and controlled file access. 3. Transport Layer Security (“TLS”) or equivalent encryption protocols for data transmission, where appropriate and as required by applicable law.

While eGrove takes reasonable steps to protect your personal information, no method of electronic transmission or storage is completely secure or error-free. Therefore, we cannot guarantee absolute privacy or security. By using eGrove websites or services and submitting information to us, you acknowledge and accept this risk.

Your Responsibility

If you use a password to access any part of the eGrove services or platforms, it is your responsibility to keep that password confidential. Do not share your password with others, and ensure you log out from shared devices.

Phishing Awareness

Be cautious of “phishing” attempts—fraudulent emails that appear to come from trusted sources. eGrove will never request your personal information via email. If you receive a suspicious message claiming to be from eGrove, do not respond or click on any links.

Questions About Security

If you have any concerns or questions about the security of your personal information, please contact us using the methods provided in the Contact Us section below.

eGrove Contact Information for Marketing Preferences, Data Requests, and Privacy Policy Enforcement

a. Marketing Communications

To unsubscribe from eGrove marketing emails, use the unsubscribe link included in our emails. Alternatively, you may contact us at sales@egrovesys.com with the subject line “UNSUBSCRIBE.”

b. Requests Regarding Your Personal Information

To request access, correction, deletion, or transfer of your personal data, or to withdraw consent related to processing as described in this Privacy Policy, please email us at: sales@egrovesys.com Subject line: “PRIVACY POLICY – PERSONAL INFORMATION REQUEST”

c. Privacy Policy Enforcement and Compliance

If you have questions or concerns regarding our compliance with this Privacy Policy, you may contact us: By mail: eGrove Systems Corporation, 2G Auer Ct., East Brunswick, NJ 08816 Attn: Legal Department By email: sales@egrovesys.com Subject line: “PRIVACY POLICY – LEGAL COMPLIANCE”

d. EEA Residents

If you are a resident of the European Economic Area (EEA) and have an unresolved concern regarding the collection or use of your personal information that we have not addressed satisfactorily, you may contact your local EU Data Protection Authority. Click here for contact details (Insert actual link to the EU DPA contact page)

e. Swiss Residents

If you are a resident of Switzerland with an unresolved privacy concern, you may contact the Swiss Federal Data Protection and Information Commissioner (FDPIC). Click here for contact details (Insert actual link to the FDPIC site)

Changes to This Privacy Policy

eGrove reserves the right to update this Privacy Policy from time to time. At the top of the policy, the date of the most recent revision will always be displayed.

We encourage you to review this Privacy Policy regularly to stay informed about how eGrove collects, uses, retains, protects, discloses, and transfers your personal information.

1. Previous version last updated: August 29, 2018 2. Current version last updated: June 11, 2025

Click here to view the previous version of this Privacy Policy