Privacy Policy

Personal Information of Our Customers’ Clients and Employees

Egrove collects information on behalf of our customers and does not have a direct relationship with the individuals whose personal data we process. When we provide services to our customers, we may handle personal information about their clients or employees. In these cases, our customers determine how this information is used.

To learn how to access or correct your personal data, please consult the privacy policy of the specific eGrove customer to whom you originally provided your information.

eGrove may share personal data with trusted third-party service providers who help us deliver our services. All data transfers are governed by our service agreements with customers, which include necessary provisions for transferring data to additional third parties when applicable.

At eGrove, we value your right to access your personal information. If you would like to view, correct, update, or delete any of your personal data, please reach out to us directly. We will respond to your requests within the timeframes set by applicable laws and regulations.

We retain personal data processed on behalf of our customers only as long as necessary to fulfill the purposes for which it was collected, including the provision of services as directed by our customers. Additionally, eGrove may keep personal information to comply with legal obligations, resolve disputes, and enforce contractual agreements.

Scope

This Privacy Policy outlines how eGrove Systems Corporation, along with its affiliates and service providers, collects personal information and other data from users of eGrove’s websites, services, web applications, mobile apps, and related interactions, including customer support inquiries, product questions, and participation in user events or conferences.

This Privacy Policy applies only to the specific products and services offered by eGrove, unless stated otherwise. It does not cover information collected through other methods—whether online or offline—or for purposes unrelated to those described here.

Personal Information

In this Privacy Policy, personal information is defined as any data that can identify you as an individual, either directly or indirectly. This includes, but is not limited to, your name, mailing address, phone number, instant messaging IDs, website URLs, email addresses, usernames and passwords, online identifiers, device information, billing and transaction details, credit card or financial information, contact preferences, and other similar data that can personally identify you.

Personal Information We Collect

eGrove, along with its partners and service providers, may collect, store, and process your personal information and related data in various ways. This can happen when you use eGrove’s websites or services to place orders, purchase products, or subscribe to our offerings. We also gather information when you request details about our services, sign up for marketing or support materials, or download eGrove software, third-party software, or open-source software (collectively referred to as “Software”) from our websites.

We may collect additional personal information when you enter a contest, respond to promotional campaigns, or register for a secure extranet site to access our software and service offerings, including any related content, support, or training materials. If you decide to use our referral service to share information about our websites, products, services, or mobile applications, we may ask for the name and email address of the person you are referring.

Additionally, we may gather extra information about your interactions with our websites and services. This can include details about your computer or device, such as the operating system, browser type, geographic location, and how you navigate our websites.

How We Use The Information We Collect

A. eGrove, along with our affiliates and service providers, may utilize the personal and other information we collect from you in a variety of ways, including but not limited to:

1. Providing services, delivering products, and offering customer support;

2. Billing you for service offerings;

3. Verifying your identity;

4. Fulfilling our contractual and legal obligations;

5. Enforcing our rights under any contracts entered into between you and eGrove;

6. Sharing information about eGrove websites, service offerings, web services, mobile applications, and other interactions, such as customer service inquiries, product inquiries, and user conferences.

7. Improving our websites, web services, service offerings, mobile applications, and other interactions;

8. Contacting you to participate in surveys for marketing or quality assurance purposes;

9. Sending promotional communications, including referral invitations via email;

10. Meeting our service obligations as outlined during the information collection process.

11. Preventing fraud, complying with legal requirements, and for other lawful purposes; and

12. For any other purpose with your explicit consent.

B. To fulfill the purposes outlined in this Privacy Policy, eGrove, along with our affiliates and service providers, may collect information through various channels. This includes our websites, web services, mobile applications, and interactions such as customer service inquiries and product questions. Additionally, we may combine this information with data obtained from other online and offline sources, including our business partners and service providers.

C. Occasionally, we may send you push notifications about upcoming events, offers, or promotions. If you prefer not to receive these notifications, you can opt out at the device level. To ensure that notifications are delivered accurately, we may collect limited information specific to your device, such as your operating system and user identification details.

D. eGrove reserves the right to reject any service, product, or offering that does not align with our domain or content policies. We will not analyze or provide services for websites that violate these guidelines. Specifically, the following are prohibited:

1. Domain names associated with pornographic content;

2. Domain names associated with political content;

3. Websites or domain names containing offensive language.

Collection Of Information Using Cookies And Other Tools

Data Collection and Tracking Technologies

eGrove may collect and log information about your interactions with our websites, web services, service offerings, mobile applications, and other engagements, such as customer service inquiries, product inquiries, and user conferences. This information may include, but is not limited to:

• Your Internet Protocol (IP) address
• Internet domain name
• Web browser and operating system used
• Pages or files accessed
• Time spent on each page or file
• Date and time of visits
• Click-stream data

We automatically collect this data through log files and web beacons. This helps us analyze usage trends and effectively manage our digital services.

eGrove and its partners use cookies and similar technologies to analyze trends, manage the website, track user navigation, and collect demographic information about our users. These tools help us better understand how users interact with our services, allowing us to enhance the overall user experience.

You can manage cookie settings directly in your browser. Please keep in mind that disabling cookies may limit your access to certain features and functions on our website or services.

We may also utilize cookies and other electronic tracking tools provided by third-party services to:

• Measure the effectiveness of our advertising campaigns
• Collect data to understand better which products and services are most relevant to users.
• Determine user preferences regarding advertising content.

Although these third-party providers collect data on our behalf, eGrove maintains control over its usage and imposes strict limitations on how this data can be utilized.

To opt out of interest-based advertising, please contact us at the email address provided in this Privacy Policy, or follow the opt-out instructions included in our communications.

Mobile Analytics

We use mobile analytics software to gain insights into how our mobile applications perform and are used. This software may collect information such as:

• Frequency of app usage
• Events occurring within the app
• Aggregated usage statistics
• Performance metrics
• The source from which the application was downloaded

We want to emphasize that the information collected through mobile analytics is not linked to any personal data you provide within the mobile application.

Sharing Your Information

eGrove may share non-personal information (such as anonymous or aggregated data) without restriction.

We may share your personal information, as described in this Privacy Policy, with our service providers, affiliates, vendors, and other business partners when necessary to:

1. Provide the eGrove websites, web services, products, or service offerings you request;
2. Address your inquiries about our software or service offerings;
3. Support your business needs in any other way.

If you decide to opt out of sharing your information with third-party service providers for the purposes mentioned above, please be aware that we may not be able to offer the requested websites, web services, products, mobile applications, or support.

Third-party service providers and suppliers may use your personal information only for the purposes for which it was provided, or as required or permitted by applicable law.

Please note that eGrove is not responsible for the privacy practices, misuse of personal information, or content of third-party websites, unless required by law or a specific agreement. We encourage you to review the terms of use and privacy policies of any third-party sites you visit to understand how they manage your information.

Sharing Personal Information Across Country Borders

a. We may share your personal information, including across international borders, in the following situations:

1. We may share your personal information with our subsidiaries, affiliates, and global offices as needed to support our operations and deliver our services effectively.
2. We may disclose your personal information to comply with applicable laws or in response to legal processes, such as subpoenas, court orders, law enforcement requests, or government inquiries.
3. We may share information in connection with legal, regulatory, or administrative proceedings, including litigation, arbitration, mediation, investigations, or adjudications.
4. If eGrove believes in good faith that such disclosure is necessary to provide our services or to protect the rights, property, interests, or safety of our business, employees, partners, customers, or others, we may proceed with the disclosure.
5. In the event of a proposed or actual merger, acquisition, sale, or other transfer involving eGrove or any of its assets or business divisions, we may disclose your personal information.
6. We may disclose your information to enforce the terms of any agreement you have with eGrove.
7. We may use your information to detect, prevent, or address fraud, security issues, or other criminal or unlawful activities.
8. We may use your information for any other purpose disclosed at the time of collection.
9. If applicable law permits or requires it, eGrove will use your information for such purposes.
10. We only collect your personal information with your explicit consent.

b. To ensure adequate protection for personal data transferred internationally, eGrove uses European Union Standard Contractual Clauses (also known as Model Clauses). This is particularly important for our users and customers located within the European Union.

c. eGrove is committed to protecting your privacy. We do not share, sell, trade, or lease your personal information to third parties, except as outlined in this Privacy Policy or as allowed by applicable laws.

Marketing Choices, Access to Your Personal Information, and Data Retention

Your Marketing Choices:

Providing personal information to eGrove is entirely voluntary. However, if you choose not to share the requested information, you may be unable to complete certain activities or access specific benefits.

You may opt out of receiving promotional communications from eGrove at any time by:

• Following the unsubscribe instructions included in the email or communication you receive, or
• Contact us through the methods provided in this Privacy Policy.

We will process your request promptly, and you can expect a response within 10 business days for email communications.

In accordance with applicable laws, eGrove will obtain your consent before sending promotional emails or making marketing calls. Please note that this opt-out option does not apply to transactional or service-related communications, which are essential for your service relationship with eGrove. These communications may still be sent unless you cancel the associated services.

Access to Your Personal Information

At eGrove, we are dedicated to ensuring your personal information is accurate. We utilize advanced technologies, effective management practices, and robust policies to maintain the integrity of your data.

You have the right to access your personal information in accordance with applicable laws and regulations. We strive to provide you with online access to your information, allowing you to correct, update, delete, or transfer it as needed. To ensure your privacy and security, we may verify your identity before processing these requests.

If you request it, we will confirm whether we have your personal information. We will also respond to requests for access or corrections within a reasonable timeframe. Please note that these requests may be subject to certain limitations or conditions as allowed or required by applicable law.

Data Retention

We keep your personal information for as long as your account is active or as needed to provide eGrove websites, web services, products, and mobile applications.

To cancel your account or request the cessation of your personal information usage, please reach out to us through the contact methods specified in this Privacy Policy.

Even after your account is cancelled or your information is no longer in active use, we may still retain it for the following reasons:

• Comply with legal or regulatory obligations,
• Meet ethical or record retention requirements, or
• Fulfill other lawful business needs.

Requests to delete personal information must comply with these obligations and any relevant legal restrictions.

Security of Your Personal Information

Data Security

eGrove employs a variety of administrative, technical, and physical safeguards to protect your personal information from accidental loss and unauthorized access, disclosure, use, alteration, or destruction. These measures include, but are not limited to:

1. Implement robust computer and network security controls, such as firewalls, intrusion detection systems, anti-virus software, and network monitoring tools.
2. Ensure secure buildings and controlled access to files.
3. Utilize Transport Layer Security (TLS) or equivalent encryption protocols for data transmission, as required by applicable laws and regulations.

eGrove takes reasonable measures to protect your personal information. However, no method of electronic transmission or storage is completely secure or error-free. As a result, we cannot guarantee absolute privacy or security. By using eGrove’s websites or services and providing us with your information, you acknowledge and accept this risk.

Your Responsibility

If you use a password to access any part of the eGrove services or platforms, it is your responsibility to keep that password confidential. Please do not share your password with anyone, and always remember to log out from shared devices.

Phishing Awareness

Be wary of phishing attempts—fraudulent emails that seem to come from trusted sources. eGrove will never ask for your personal information via email. If you receive a suspicious message claiming to be from eGrove, please do not respond or click on any links.

Questions About Security

If you have any questions or concerns about the security of your personal information, please reach out to us using the contact methods listed in the Contact Us section below.

eGrove Contact Information for Marketing Preferences, Data Requests, and Privacy Policy Enforcement

a. Marketing Communications

If you wish to unsubscribe from eGrove marketing emails, please use the unsubscribe link found in our emails.
Alternatively, you can reach out to us at sales@egrovesys.com with the subject line “UNSUBSCRIBE.”

b. Requests Regarding Your Personal Information

If you would like to request access to, correct, delete, or transfer your personal data, or if you wish to withdraw your consent for processing as outlined in this Privacy Policy, please contact us via email at:
sales@egrovesys.com
Subject line: “PRIVACY POLICY – PERSONAL INFORMATION REQUEST”

c. Privacy Policy Enforcement and Compliance

If you have any questions or concerns about our compliance with this Privacy Policy, please feel free to reach out to us
By mail:
eGrove Systems Corporation,
2G Auer Ct.,
East Brunswick, NJ 08816
Attn: Legal Department
By email:
sales@egrovesys.com
Subject line: “PRIVACY POLICY – LEGAL COMPLIANCE”

d. EEA Residents

>If you live in the European Economic Area (EEA) and have a concern about how we collect or use your personal information that we haven’t resolved to your satisfaction, please reach out to your local EU Data Protection Authority.
Click here for contact details 

e. Swiss Residents

If you live in Switzerland and have a privacy concern that hasn’t been resolved, you can reach out to the Swiss Federal Data Protection and Information Commissioner (FDPIC).
Click here for contact details 

Changes to This Privacy Policy

eGrove may update this Privacy Policy periodically. The date of the latest revision will always be displayed at the top of the policy.

We invite you to regularly review this Privacy Policy to stay updated on how eGrove collects, uses, retains, protects, discloses, and transfers your personal information.

1. Previous version updated on: August 29, 2018.
2. Current version updated on: June 11, 2025.

Click here to view the previous version of this Privacy Policy